Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm that focuses on management and organization development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Systems, Coca-Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger, and over 500 other organizations in 22 countries. He also has consulted with government agencies from the United States, the Royal Government of Saudi Arabia, Canada, the Cayman Islands, and the United Kingdom. He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity, and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, “90 Days to a High-Performance Team”, published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers, and team leaders improve performance.
Before the Coronavirus (COVID-19) appeared, has your workforce been largely office-based? Is this the first time you and your team have been working 100% virtually? If so, then this Webinar is for you! As enterprises have been growing far and wide, often international in scope, we find ourselves as executives and managers with our talent spread farther and farther, often at dozens and hundreds of ..
New supervisors will be ready to hit the ground running with the skills learned in this Webinar. Be ready to take on any challenge, be your best and put what you’ve learned into practice immediately.You will learn the skills you need to plan, prioritize and execute effectively each and every day. Putting into practice both the “hard stuff” and “soft stuff” will help you meet new challenges with ..
The Effective Manager’s Communication Skills Toolbox: Making Active Listening, Constructive Feedback, Resolving Conflicts and Coaching Work For You, Your Team and Bottom-Line Results
In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, resolve conflicts, and coach and mentor. Without these skills and a commitment to continuously improve them, our ability to leverage our value to our manager and our organization diminishes.Areas CoveredEffective L..
Many organizations are far from where they want and need to be with improving performance, and they apply intuition, rather than hard data, when making decisions. Enterprise performance management (EPM) is now viewed as the seamless integration of managerial methods such as strategy execution with a strategy map and its companion balanced scorecard (KPIs) and operational dashboards (PIs); enterprise risk ma..
Gain the insights and skills to know where your business stands today and where it’s heading tomorrow.In today’s unpredictable business environment, strategic leadership is not just for top management alone. It’s for:Managers who want to increase their competitive advantage by anticipating their customers’ priorities, needs, and expectationsManagers who want to distinguish operational data from strategic da..
As a training topic, negotiation skills often create anxiety for the participants. If they have experienced a typical “I Win-You Lose” negotiation seminar, then those feelings are usually based on not wanting to have to do battle with a fellow participant just to learn or improve negotiation skills.The five-step Added Value Negotiating (AVN) method presented in this webinar is about the mutual search for va..
Many businesses struggle with the idea that employee engagement is tied to the customers' experience and profits. They question if engagement really affects their revenue. The C② TIME Model™ program gives Leaders a framework and tools to create an employee experience program to win the battle for customers; firms need to treat employees as valuable assets, engage them in a higher purpose, optimize their exp..
What is it about your organization's customer relationship management practices which identify you as competitive, unique, or first-class? Who are your customers? What do they want? How we can more effectively persuade our existing customers to purchase more of our products and services while referring even more prospective new customers our way? We'll talk about how to deal with some of the "newer" challen..
This program will explore the impact of the virus both at work and for individuals. We will explore the laws created in response to COVID-19, the laws that apply to any pandemic or illness, laws applicable to layoffs and furloughs, policy considerations and other best practices. We will discuss what employers need to do to maintain a safe and functional environment. Our program also will dispel the myths, d..
It has been said that people are your greatest resource – and it’s true. Great organizations are made up of great people. It is also true, however, that:One non-performer can lower the standards of performance for everyoneOne bad actor can affect the morale of those around himOne disruptive character can make life miserable for those who work with her and especially for youWho takes up more of your time..
• The One Minute Manager®: Goal-setting, Recognition and Redirection• Persuasion and Influencing Skills: Cooperation and Collaboration• Time and Task Management: Working SmartWould you like to become an effective manager without spending week after week on job management training?If the answer is YES, you have come to the right place. This Webinar teaches you how to become an even more effective manager in ..
• Making the Transition from Staff Member to Supervisor• Management Skills for New Supervisors• Confronting the Tough Stuff: Managing “Difficult” PeopleNew supervisors will be ready to hit the ground running with the skills learned in this Webinar. Be ready to take on any challenge, be your best and put what you’ve learned into practice immediately.You will learn the skills you need to plan, prioritize and ..
This highly interactive Webinar offers you and your team an array of practical tools to help you get things done in today's chaotic and constantly changing work environment. You’ll learn practical techniques for making structured decisions—even under pressure—to earn buy-in from bosses, coworkers, and customers. In a workshop environment, you will participate in valuable exercises utilizing real-world case ..
Hint : Succinct, Action-Oriented Titles Work Well, as do those that Focus on the Problem you’re Going to Solve
Implicit, or unconscious bias, exists in classrooms and on college campuses. What does it look like? How can faculty create an unbiased learning environment? How can faculty get in touch with their own unconscious biases to combat unintentional bias with students? Research suggests that unconscious bias regarding race and gender impacts relationships with professors. One study showed that certain academic f..
Would you like to understand the complete and critical steps of the 360 degree feedback process?. How about learning the keys to identifying an effective 360 degree feedback instrument?How about being able to access important information regarding the selection of raters?. Would you like your team to improve performance?If you answered “yes” to any of these questions, then come laugh, listen and learn as Ch..