Emotional Intelligence for Effective Working Relationships
Product ID : MAFA-0018
Level : Intermediate
Duration : 60 Minutes
Margie Faulk, PHR, SHRM-CP, HR Compliance Solutions, LLC-Compliance Advisor, is a senior-level human resources professional with over 14 years of HR management and compliance experience. A current Compliance Officer for HR Compliance Solutions, Margie has worked as an HR and Compliance advisor for major corporations and small businesses in the small, large, private, public and non-profit sectors. This includes Federal Contracting in the defense, military, anti-terrorism and Apache Helicopter Training Simulations with Federal Acquisition Regulations (FAR), Federal Sentencing Guidelines (FSG) and Office of Federal Contract Compliance Program (OFCCP). Margie is bilingual (Spanish) fluent and Bi-cultural.
Margie’s focus has expanded to Global Workplace Compliance in International, multi-state, multi-National, state and local workplace compliance which includes workplace compliance in other countries like the UK, Canada, France, Brazil, China, Africa, Mexico, and India, just to name a few.
Margie has created and presented seminars/webinars for many compliance institutes. These national training providers, offer compliance training to HR professionals, business owners and companies interested in having their company compliant with workplace and industry regulations.
Margie holds professional human resources certification (PHR) from the HR Certification Institution (HRCI) and SHRM-CP certification from the Society for Human Resources Management. Margie is a member of the Society of Corporate Compliance & Ethics (SCCE).
Emotional Intelligence refers to your ability to recognize and manage your own emotions, recognize and respond to the emotions of others and build effective relationships at work. Developing self-awareness promotes increased productivity and higher job satisfaction. These changes can also lead to improved communication, increased empathy, and better interpersonal rapport and relationships.
Using practical applications of emotional intelligence concepts you will learn how to connect better with others, manage your stress, and discovers the triggers that set you off.
Being able to recognize and identify your emotions and apply skills that will help you to manage emotionally charged work situations.
This webinar will help you identify the practical steps you can take to recognize the 12 signs of emotional intelligence and help you to develop your emotional intelligence.
- Introduction to EI-
o Recognize behaviors associated with emotional intelligence
o The 12 signs of being emotionally intelligent
- What is an emotion? and How does “Emotional Hijacking” take place?
o How to take advantage of the power of optimism?
o How to manage your anger effectively?
- Self-Motivation-How to motivate yourself?
- Empathy-How to have empathic communication with others?
- Social Awareness-How to have effective group interactions?-How to listen positively?
Who Should Attend
Anyone who wants to maximize their business relationships for continued success by increasing their self-awareness and emotional management through emotional intelligence skills.