How To Disagree and Get Great Results
Product ID : ARRY-0003
Level : Intermediate
Duration : 60 Minutes
An in-demand speaker and author, Larry Johnson has delivered more than 2000 paid presentations for association conferences, corporations and government organization meetings, including He, ’s spoken for numerous SHRM chapters including Greater Phoenix, Ohio, Inland Empire, Louisiana, and Indiana. He’s also spoken for Harley-Davidson, Southwest Airlines, and the Nuclear Regulatory Commission.
Larry is the co-author of the top-selling book Absolute Honesty: Building A Corporate Culture That Values Straight Talk And Rewards Integrity. He’s written for the Huffington Post and has been quoted in the Wall Street Journal and the Harvard Business Review. He has also been interviewed on CNN. Larry has written more than 100 published articles on the topic of improving organizational culture.
Larry holds an M.A. in
Counseling Psychology from Northern Arizona University and a CSP
(Certified Speaking Professional) designation from the National Speakers
Developed by renowned trainer and speaker, Larry Johnson, How To Disagree and Get Great Results is a no-nonsense, webinar that will give you the skills to resolve conflict positively so that results are achieved and relationships are left unbroken.
You will learn how to:
- Resolve differences with customers, co-workers - even your boss and still maintain positive relationships with them
- Keep disagreements from escalating into arguments.
- Avoid defensiveness when you are confronted
- Eliminate "disagreement reluctance"
- Negotiate solutions to differences of opinion without giving in or giving out
- Win a fair hearing for your point of view by giving them a fair hearing
- Focus on problems and solutions, not on blaming others
- Keep your cool when the discussion gets heated
- Do your homework
- Open the debate
- Open your ears
- Open your mouth
- Open your mind
- Close the deal
Course Level - Intermediate
Who Should Attend
Anyone who must engage in disagreement
Why Should You Attend
Disagreement is hard but necessary. Things don’t change or improve unless we express our differences and arrive at solutions. Unfortunately, many people do not have the skills to do this effectively. Either they don’t speak up and make their opinions known, or they push their point of view so hard that they offend the other person and the discussion escalates into a battle of wills or a clash of personalities.