How to De-Escalate Angry People in 90 Seconds or Less

How to De-Escalate Angry People in 90 Seconds or Less


  Senior Consultant

Mobius Executive Leadership

  Product ID : DOUG-0002

  Level : Intermediate

  Duration : 60 Minutes

Douglas E. Noll, J.D., M.A. specializes in helping people solve difficult, complex, and intractable problems. He is AV-rated, which is assigned to the top 1% of attorneys worldwide, and was a business and commercial trial lawyer for 22 years before turning to leadership development, problem-solving, and peacemaking. He is a Senior Consultant with Mobius Executive Leadership.

For his innovative work, Doug has been voted as one of the Best Lawyers in America since 2005, by US News & World Report and has been recognized since 2006 as a Northern California Super Lawyer. He is listed in the Who’s Who of International Commercial Mediators. He has been honored as Lawyer of the Year in 2014 by Best Lawyers in America. In 2014, Doug was honored as a Purpose Prize Fellow by Along with his colleague Laurel Kaufer, Doug was named California Attorney of the Year in 2012 for their pro bono Prison of a Peace project.

Doug's latest book, De-Escalate: How to Calm an Angry Person in 90 Seconds or Less, (Beyond Words/Simon & Schuster, September 2017), now in its second printing, was honored with an Excellence in Books Award and has been released in German and Chinese. Doug is the author of the book Elusive Peace: How Modern Diplomatic Strategies Could Better Resolve World Conflicts (Prometheus Books, April 2011), winner of the Institute for Conflict Prevention and Resolution (CPR) International Peace and Justice Book Award for 2011.

In addition, Doug is the author of Sex, Politics & Religion at the Office: The New Competitive Advantage (Auberry Press 2006), with John Boogaert, and Peacemaking: Practicing at the Intersection of Law and Human Conflict (Cascadia 2002) and, numerous articles on peacemaking, restorative justice, conflict resolution and mediation, and is a mediator trainer, lecturer, and continuing education panelist.

Doug makes his home in the foothills above Clovis, California with his wife Aleya.

Anger, verbal aggression, and arrogance are epidemic in business and professional life. Learning how to de-escalate these situations quickly and effectively is, therefore, a critical leadership skill. In this webinar, you will be introduced to a counter-intuitive, yet powerful, set of skills that will allow you to de-escalate any angry situation in seconds without being defensive or anxious.

We are 98% emotional and 2% rational. Unfortunately, the Enlightenment emphasis on logic and rational thinking has created a large set of unintended consequences. All conflict is emotional and most relationship problems are emotional. In this webinar, we, learn a little about the neuroscience of emotional experience and learn techniques for dealing with the strong emotions of others.

Learning Objectives

  • Understanding how emotions are constructed in the brain
  • Understanding alexithymia
  • Understanding and demonstrating the 4 levels of reflective listening
  • Understanding and demonstrating the skills of core messaging and affect labeling

Who Should Attend

  • Executives and professionals
  • HR professionals
  • Business coaches
  • Business consultants
  • $200.00

Recorded / Download Access