How to Keep HR From Being the Employee Complaint Department

  Product ID : IVEY-0001

  Level : Advance

  Duration : 90 Minutes


Natalie Ivey, MBA, SPHR, SHRM-SCP is President & CEO of Results Performance Consulting, Inc., (RPC) a company she founded as a start-up in 2002. Natalie is an internationally known speaker, consultant, author, and educator within the HR profession, and is a frequent guest speaker at HR conferences and university symposiums. She is known for her expertise in improving leadership performance, improving labor and employee relations, minimizing legal exposure in employment practices, and helping organizations achieve a return-on-investment from training and performance improvement initiatives. Natalie specializes in designing and delivering training programs and consulting with employers on employee relations issues and internal investigations.

Prior to founding her HR consulting practice, Natalie worked in leadership positions in operations management and HR with several large, global service brands including Hilton, Avis, Budget Rent-a-Car, and American Express.

Natalie is the author of How to Conduct Internal Investigations: A Practical Guide for HR Professionals, which received a great book review in the Society for Human Resource Management's publication, HR Magazine, and ASIS International's publication, Security Management Magazine. Her latest book, How to Keep HR from Being the Employee Complaint Department, has received rave reviews from HR professionals and is now available on Amazon. In addition to writing books, Natalie also devotes a great deal of time to teaching leadership, HR, and internal investigations training for HR and employee relations professionals. Her most recent training class, Contemporary Leadership: Driving Results & Managing Risk, teaches managers the basic “how-to” skills in supervising and leading employees--and how to do so without stepping on legal landmines.

It seems that HR has become the place where employees go to vent about every petty slight or departmental squabble. And employees somehow expect HR to instantaneously fix them and smooth over all of their workplace-related issues. Certainly, when employees come to HR to lodge legitimate complaints of harassment, discrimination, or retaliation, of course, HR must listen, document, and investigate. However, this petty nonsense with employees running to HR about anything and everything—and managers shirking their responsibilities in managing departmental conflicts - is getting out of control.

The problem with HR being The Complaint Department is that organizational resources are not being allocated to HR to help deal with this increase in employee foot traffic. The result is that a lot of HR professionals, many of whom are women, are working longer and longer hours every week just to try to keep their heads above water with their workloads. And, with technology has changed the way we work, HR is also much more accessible after work hours. Some HR professionals are beginning to hit a burn-out factor in their careers from a lack of work/life balance.

In this enlightening and informative webinar, internationally recognized speaker, author, and HR consultant, Natalie Ivey, will discuss the eight root causes of The Complaint Department phenomenon. And, she will share very specific organizational and personal strategies to diplomatically push back on issues and problems that HR shouldn’t own.

Learning Objectives

  • Review the eight root causes of “The Complaint Department”
  • Recognize how HR’s involvement in departmental concerns is actually an enabling behavior that is creating the “on-ramp” for foot traffic to HR’s door
  • Acquire communication tips and techniques to use when handling difficult, conflict-averse employees and managers
  • Identify strategies and best practices for managing employee relations’ issues to provide a platform for solutions
  • Implement a consistent process for handling and documenting employee relations’ issues and HR investigations

Who Should Attend

  • HR Generalists
  • Managers
  • Directors
  • VP’s
  • Employee Relations Managers
  • Business Owners

Why Should You Attend

This is a must-attend webinar for HR and Employee Relations professionals who are hitting a burnout factor from the increase in employee relations’ issues coming into HR. If left unchecked, the foot traffic to your door in HR will just continue -while your work/life balance is no longer balanced. This webinar will provide you with valuable communication techniques to start diplomatically pushing back on employee issues that HR doesn’t own—and it will also help you learn how to hold managers accountable for shirking their responsibilities in managing their employees.

  • $200.00


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