Improving Your Assertiveness Skills
Product ID : AUDR-0026
Level : Intermediate
Duration : 60 Minutes
Audrey Halpern has had an exemplary 20+yr training facilitation/learning and development career. She is an experienced Faculty member of the American Management Association.
It sounds obvious and it is obvious; if you do not want to do something, just say ‘No’. However, you may find ‘No’ to be the hardest word to say. This is generally due to a fear of the response you might receive. Contrary to what you may think, when you exercise that right appropriately, people become more respectful of you and your time. In the long run, learning to say ‘No’ helps you to avoid conflict, set boundaries and reduce stress
- Assertive behaviors that are non-aggressive
- Techniques to be able to confidently say no to your boss, clients, co-workers
- Situations were saying “ no” is appropriate
- Responses for Situations like not enough time, other commitments
- Use of “ I “ statements-
- Language to use when saying “no”
Who Should Attend
- Employees who are looking to build career skills
Why Should You Attend
There are going to be times when you find yourself having to say “no” to your boss. It’s incredibly normal to feel uncomfortable saying “no” to a boss, supervisor or client, but there are ways to turn someone down while still maintaining a healthy and respectful relationship. The secret lies largely in giving positive, constructive reasons for responding in the negative. This webinar will give you the techniques to be more assertive.