Foolproof Strategies for Getting Delinquent Customers to Pay
When : Wednesday, September 22, 2021
Time : 12 : 00 PM EST
Duration : 60 Minutes
Ron has over thirty years in credit management in the clothing, door and window manufacturing, wine, medical device industry, and now direct mailing. He holds a BS in Accounting and has received his certification in credit and finance from the Amos Tuck business school at Dartmouth University. Ron has been an instructor for NACM for 21 years teaching both the CAP and ACAP classes helping over 150 credit people prepare for their credit designations. Ron is currently the Director of Credit and Collections and payment solutions at Mspark Inc, the number two direct mailing company in the US. Ron has been honored with the following awards for his efforts in giving back to the credit community; NACM National instructor of the year 2010, Credit Executive of Upstate NY in 2011, and the NACM CCE award of Excellence in 2013. He has a passion for his profession and is continually looking to share his knowledge so others can grow theirs.
How can a company reduce the number of delinquent accounts that they have each month? This webinar will give you proven strategies on what you can do to reduce having the same old slow-paying customers and how to incentivize them to pay on them. It will give you ways to protect your receivables and discuss the Pros and cons of each method. No one method works for every business so you will have choices to make on what fits best for you.
- Credit applications being legally binding documents
- What things should be in the fine print of your credit app.
- How important your sales team can be to the credit team
- Letter of Credit – Pros and Cons
- Standby letters of Credit- Pros and Cons
- How to handle the first order you get from a new account
- Should you put accounts on Cash in advance
Course Level - Intermediate
Who Should Attend
- Credit Managers
- Credit Analysts
- Sales Managers
Why Should You Attend
All companies have delinquent accounts, but by making some simple changes at the time you set the customer up and using more than just a credit report you can learn a lot about the account before a sale is made. What to say when your team calls their accounts for money, are they building a relationship or just making a collection call? By attending this webinar several methods of dealing with these accounts will be given with numerous examples covering the speakers' 25 years in the Credit Industry. From how to set up a new account, to how to keep them current, what best to say on collection calls, how to find out what the real issue is why you are not getting paid, to how and when to escalate it to your manager and what your manager needs to do.