Sales And Customer Service Coaching

Sales Coaching programs often include topics related to client relationship management, better understanding customers needs, enhancing communication with clients, providing effective feedback to clients, and improving client interactions. The learning objectives of effective sales trainings programs are generally to improve the relationship between sales professionals and their clients, and to also improve the sales performance and close rates of sales professionals. Customer Service training is the training customer service employees to improve the support they provide to customers and increase customer satisfaction. People are more connected than ever, and that means they are constantly sharing experience, good or bad. Its especially important for organizations to train the front desk and customer support executives.


$149.00

 August 10 2021

 01 : 00 PM EST    

 90 Minutes

Selecting Vendors And RFP Drafting

Request for Proposal (RFP) process can use additional guidance in creating a qualified vendor pool and to create and score an RFP. This program will cover creating a vendor database and creating a qualified vendor pool for an RFP. In addition, the program will cover ways to get better-qualified vendors using an RFI and vendor responsibility review processes. Samples of RFP terms, technical scori..

$200.00

 Recorded Webinar

 60 Minutes

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Added Value Negotiating: Building Balanced Deals

As a training topic, negotiation skills often create anxiety for the participants. If they have experienced a typical “I Win-You Lose” negotiation seminar, then those feelings are usually based on not wanting to have to do battle with a fellow participant just to learn or improve negotiation skills.The five-step Added Value Negotiating (AVN) method presented in this webinar is about the mutual search for va..

$200.00

 Recorded Webinar

 60 Minutes

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Analytical Techniques For Enhancing Supply Management Performance

Supply Management is about buying the right thing, at the right time, at the right quality, at the right price, from the right supplier, in the right way. In order to do these steps “right” requires skillsets in many analytical techniques. This webinar covers some of the basic analytics that purchasing and contract personnel use to obtain maximum value for their organizations. Show how Purchasing Savin..

$200.00

 Recorded Webinar

 90 Minutes

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Best Practices for Working with Vendors and Suppliers

1. This is a Business Relationship  a. You are representing your Company or Agency  b. You’re First Priority should be to look out for the best interests of your Employer  c. Your Vendor will be looking out for their best interests  d. Avoid getting into a personal relationship with your supplier or their representative2. Coming to Terms with your vendor  a. Make..

$200.00

 Recorded Webinar

 60 Minutes

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Closing Without “Closing”

The days of the “Hard Close” and manipulating people with sales tactics and tricks are over. Most salespeople and business owners use language that is overrated, antagonistic, and antiquated. 90% of salespeople talk too much, don’t listen enough, and are constantly in pitch mode instead of solution mode, which is why they struggle with sales. In this strategic webinar, you’ll learn how to create an environm..

$200.00

 Recorded Webinar

 60 Minutes

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Cold Calling Strategies, Tactics and Techniques

Building your cold calling skills will enable you to:Gain an advantage over the competition.Find new business opportunities.Become an indispensable employee who gets new business.Compete with existing vendors for lucrative customers.Establish rewarding relationships and gain respect.Become an entrepreneur.Cold calling ability allows you to determine and take control of your own future.You may have been told..

$200.00

 Recorded Webinar

 60 Minutes

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Cost Analysis in Purchasing

Managing and reducing cost continues to be one of the primary focal points of business and governments today. In many organizations, more than half of the total revenue is spent on goods and services—everything from raw material to overnight mail.Maintaining a competitive position and even survival will depend on the organization's ability to use all of the continuous improvement strategies which have been ..

$200.00

 Recorded Webinar

 60 Minutes

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Cost of Goods Sold - Inventory, Write-Downs, Valuations and More

This webinar is the deepest dive into the cost of goods so yet. We will be looking at all the major issues involved in determining the cost of goods sold such as IRC 263A UNICAP rules, and inventory valuations. We will also look at the new change of accounting methods available under the Tax Cuts and Jobs Act along with different accounting methods people can use that related to Cost of Goods Sold in order ..

$200.00

 Recorded Webinar

 90 Minutes

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Customer Relationship Management: Mastering Profitable Relationships!

What is it about your organization's customer relationship management practices which identify you as competitive, unique, or first-class? Who are your customers? What do they want? How we can more effectively persuade our existing customers to purchase more of our products and services while referring even more prospective new customers our way? We'll talk about how to deal with some of the "newer" challen..

$200.00

 Recorded Webinar

 90 Minutes

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Drafting Contracts for Procurement Professionals

How to Write Contracts for Procurement Professionals. Many times, procurement professionals are required to draft or review contracts while not being a contract specialist. At the end of a procurement award process, the next step is to draft a contract with the vendor. This contract will determine whether the vendor is controlled by the terms of the contract or are able to avoid being responsible. This prog..

$200.00

 Recorded Webinar

 60 Minutes

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Effective Communication for Engineers and Scientists

This 60-minute webinar is intended for anyone who, like the trainer, has a technical background. We will look at the benefits of effective communication, the underlying principles, and how they might be successfully applied in a range of typical situations. The overall aim is to help scientists and engineers identify the aspects of communication that they currently do well and aspects that they can usefully..

$200.00

 Recorded Webinar

 60 Minutes

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Effective Inventory Management

Inventory management is one of the key pillars of a successful business. While this statement would seem to go without saying, in real life effective inventory management is a very difficult objective because of all of the moving parts. Simply put, a robust and collaborative extended supply chain is required to meet the changing demands of this marketplace.Effective inventory management requires that global..

$200.00

 Recorded Webinar

 60 Minutes

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Handling Difficult Customer Behaviours

Dealing with difficult customers can be stressful, anxiety-ridden and can have an adverse effect your entire day, week, year! When we lack the proper tools to overcome difficult customer behavior, it can negatively impact our bottom line not to mention our professional and personal lives. In this course, you will be provided with the tools to handle difficult customer challenges with skill and ease.Learning..

$200.00

 Recorded Webinar

 60 Minutes

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How to Administer Vendor Assessments

A Responsibility Check should be done before an award or contract is made to a vendor. This process will help ensure that a vendor is capable and reliable. Participants will learn how to Document an Assessment Review. They will learn ways to do Customization for vendor Types. Attendees will be able to understand what a Verification Check List is and how to create and use one. In addition, they will be given..

$200.00

 Recorded Webinar

 90 Minutes

 Refer a Friend

How to Become an Influential & Empowered Leader – With or Without a Title

With shifting corporate cultures requiring change management expertise, this webinar focuses on the mindsets, practices and emotional intelligence of the leader or aspiring leader. Discover not only how to facilitate and empower positive change, but how to start by becoming the “changed one” yourself.Stringent notions of management and top-down pyramid corporate structures are constantly being challenged. D..

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