The Art Of Dealing With Difficult People

  Product ID : ARRY-0002

  Level : Intermediate

  Duration : 60 Minutes

An in-demand speaker and author, Larry Johnson has delivered more than 2000 paid presentations for association conferences, corporations and government organization meetings, including He’s spoken for numerous SHRM chapters including Greater Phoenix, Ohio, Inland Empire, Louisiana, and Indiana. He’s also spoken for Harley-Davidson, Southwest Airlines, and the Nuclear Regulatory Commission.

Larry is the co-author of the top-selling book Absolute Honesty: Building A Corporate Culture That Values Straight Talk And Rewards Integrity. He’s written for the Huffington Post and has been quoted in the Wall Street Journal and the Harvard Business Review. He has also been interviewed on CNN. Larry has written more than 100 published articles on the topic of improving organizational culture.

Larry holds an M.A. in Counseling Psychology from Northern Arizona University and a CSP (Certified Speaking Professional) designation from the National Speakers Association.

Difficult people--they are everywhere. Perhaps it’s a co-worker, a subordinate, a customer, your boss, or even a neighbor. Regardless of their role in life, these chronically frustrating folks waste your time, cost you money and make your life miserable. You may wish they would just go away.

The reality is that Difficult People are here to stay. In this upbeat, informative seminar, you’ll learn how to deal with them in a way that’s a win-win for both of you.

Areas Covered    

  • Definition of difficult people
  • Your healthy choices
  • Mutual reciprocity
  • Emotional banking
  • A four-part formula for dealing with difficult people
  • How to stand up to Bullies
  • How to handle Pot Shot Artists
  • How to bring out the best in Silent Sulkers
  • How to control Conversational Ramblers
  • How to handle Self Proclaimed Experts
  • How to pin down Agreeable Arthurs
  • How to control Chronic Complainers
  • How to manage Angry Arnolds
  • Develop a personal strategy for a difficult person in your life

Course Level - Intermediate

Who Should Attend   

Anyone who must deal with difficult people

Why Should You Attend

You will walk out with strategies to:

  • Identify the three key diagnostic indicators of stressful people
  • Work with the four most common types of stressful people
  • Establish interpersonal contracts to prevent problems
  • Stand up for yourself without becoming overly aggressive
  • Practice the assertive “Bill of Rights”
  • Understand the most powerful needs of stressful people
  • Resolve differences of opinion--without being stressful yourself
  • prevent Potshot Artists from stabbing you in the back
  • Stand up to the Office Bully, even if he or she is your boss
  • Bring Conversational Ramblers to the point
  • Get Silent Sulkers to open up
  • Keep Negative Nellies from bringing you down
  • Keep Self-Proclaimed Experts from getting under your skin
  • Avoid becoming entangled in the “Gossip Web”
  • Motivate Chronic Complainers to put up or shut up
  • Keep a positive, healthy mental attitude
  • Develop a strategy that will help you deal effectively that stressful person in your life every day
  • $200.00

Recorded / Download Access