If Purplevertex reschedules a training event, below are the alternate options available :
The attendees, can opt to listen to the recorded version of the webinar at no additional cost. Purplevertex will send the recorded access of the webinar, along with the training material used. This way attendees would be able to listen to the webinar, at their convenience.
100% refund, if the rescheduled dates do not fit into the attendee's schedule.
The attendee will have the privilege of attending any webinar of his/her choice in future at his/her convenience. A credit note will be issued for the same by Purplevertex.
Please note Purplevertex will have rights to reschedule a webinar, if the number of registrations are less, or if there are any unforeseen technical difficulties, or if the speaker/instructor is not available. However Purplevertex will always prioritize to go live on scheduled date and time.
A full refund will be issued for all the webinar variants in case a customer opts for a refund. A full refund will only be issued when a webinar is cancelled, or if a webinar is rescheduled and attendee is not able to participate due to time constraints.
No refunds will be issued on recorded access, pendrive/ usb or dvd ordered, once the access link is sent or pendrive / usb or dvd is shipped.
A customer is eligible to apply for refund only before the scheduled live date and time of a webinar
For further information on our Rescheduling Policy, please write to us at support at purplevertex.com